Effective date: January 7, 2026

Website: detailerai.online

These Terms of Service (“Terms”) govern your access to and use of the website and services provided by Detailer AI (“Detailer AI,” “we,” “us,” or “our”). By accessing or using our website or services, you agree to these Terms.

If you are using the services on behalf of a company, you represent that you have authority to bind that company, and “you” refers to that company.

2) Services

Detailer AI provides AI automation services for car detailing businesses (“Services”). Services may include, for example:

• AI voice agents
• Lead reactivation workflows
• Automated follow-up and appointment booking flows
• Messaging and integrations through third-party platforms (e.g., CRM/automation tools)

We may change, update, or discontinue any part of the Services at any time, subject to Section 18 (Changes to These Terms).

3) Eligibility and B2B Use

The Services are offered for business use (B2B). You must be at least 18 years old and able to form a binding contract to use the Services.

You are responsible for ensuring your use of the Services is permitted in your location.

4) Accounts and Access

We may require you to create an account or complete onboarding to access certain Services. You agree to:

• Provide accurate information
• Keep credentials secure
• Promptly notify us of any unauthorized use

You are responsible for all activity conducted through your account.

5) Trials, Subscriptions, and Fees

5.1 Free trial
We may offer a free trial (default: 7 days) or demo access. Trial scope, duration, and eligibility may vary and may be modified or ended at any time.

5.2 Subscription billing
Subscriptions (default: monthly) are billed in advance and auto-renew unless canceled before the renewal date.

5.3 One-time fees
We may charge one-time fees (e.g., setup, onboarding, customization). These fees will be disclosed to you before you are charged.

5.4 No refunds
All fees are non-refundable, including subscription fees and one-time fees, to the maximum extent permitted by law.

5.5 Taxes
You are responsible for any taxes, duties, or similar government assessments related to your purchase or use of the Services (excluding taxes based on our income).

5.6 Late payments
If payment is overdue (default: 7 days), we may suspend or limit access to the Services until amounts due are paid.

6) Client Responsibilities (Compliance + Consent)

You are solely responsible for your business practices and compliance with all applicable laws and regulations, including those related to marketing and communications.

In particular, if you use the Services to contact leads/customers (by phone, SMS, WhatsApp, email, or other channels), you represent and warrant that:

• You have all required consents, opt-ins, and permissions to contact recipients
• Your messaging practices comply with applicable laws and platform rules (including telemarketing/anti-spam rules, and WhatsApp/SMS policies)
• You will maintain appropriate records of consent where required

We do not provide legal advice on compliance. You should consult your own counsel for your specific requirements.

7) Acceptable Use

You agree not to use (or allow anyone else to use) the Services to:

• Engage in illegal activity
• Send unlawful spam or unsolicited messages
• Generate, distribute, or promote harmful, abusive, harassing, hateful, or exploitative content
• Impersonate any person or entity, or misrepresent affiliation
• Infringe or violate third-party intellectual property or other rights
• Attempt to access systems or data you are not authorized to access
• Interfere with or disrupt the Services, including introducing malware or abuse traffic
• Use the Services for high-risk decisions where errors could cause harm (e.g., medical diagnosis, employment screening, credit decisions), unless expressly agreed in writing by us with appropriate safeguards

We may investigate violations and may suspend or terminate your access as described in Section 14.

8) Third-Party Services and Platforms

The Services may integrate with or rely on third-party services (for example: GoHighLevel, OpenAI, Cloudflare, messaging providers, payment processors, and other tools). Third-party services are governed by their own terms and policies.

We are not responsible for third-party services, including outages, policy enforcement, changes, or restrictions imposed by third parties.

9) Data, Privacy, and Security

Our Privacy Policy explains how we collect and use personal information: it is incorporated by reference into these Terms.

Important (processor role): When we process leads/customer data on behalf of a business client, we typically act as a service provider/processor, and the business client is the primary controller of that data.

We use reasonable safeguards (e.g., encryption in transit) but no system can be guaranteed 100% secure.

10) AI Features and Output Disclaimers

You understand and agree that:

• AI-generated outputs may be inaccurate, incomplete, or inappropriate
• You are responsible for reviewing and verifying outputs before using them
• The Services and outputs are not legal, financial, medical, or professional advice
• Automated classifications (e.g., “hot lead”) are probabilistic and may be wrong

You are solely responsible for decisions, actions, messaging, and results based on AI outputs.

11) Intellectual Property

11.1 Our IP
We (and our licensors) own all rights, title, and interest in and to the Services, including software, workflows, templates, designs, prompts, and documentation, as well as any improvements and derivative works (“Detailer AI IP”).

11.2 Client content
You retain ownership of your business data, lead lists, scripts, branding, and other content you provide (“Client Content”). You grant us a limited, worldwide, non-exclusive license to host, process, transmit, and use Client Content solely to provide and improve the Services.

11.3 AI outputs
As between you and Detailer AI, you may use AI outputs generated for your account for your internal business purposes. We do not guarantee exclusivity or uniqueness of outputs.

11.4 Feedback
If you provide suggestions or feedback, you grant us the right to use it without restriction or compensation.

11.5 Know-how
We may use general knowledge, skills, and experience gained while providing Services (e.g., non-client-specific improvements, learnings, and operational know-how), so long as we do not disclose your Confidential Information (Section 12).

12) Confidentiality

“Confidential Information” includes non-public information disclosed by one party to the other, including business, technical, pricing, and client data.

Each party will:

• Use Confidential Information only to perform under these Terms
• Protect it with reasonable care
• Not disclose it except to employees/contractors who need to know and are bound by confidentiality obligations

Confidentiality does not apply to information that is public, independently developed, rightfully received from a third party, or required to be disclosed by law.

13) Service Availability

We aim to keep the Services available, but the Services are provided on an as-is and as-available basis. We do not guarantee uninterrupted availability, uptime, or error-free operation.

14) Suspension and Termination

14.1 By you
You may cancel your subscription at any time. Cancellation stops future renewals, but fees already paid are non-refundable.

14.2 By us
We may suspend or terminate your access immediately if we reasonably believe you:

• Violated these Terms
• Failed to pay fees when due
• Used the Services unlawfully or in a way that creates risk or harm
• Attempted to compromise security or integrity of the Services

14.3 Effect of termination
Upon termination:

• Your right to use the Services ends
• We may delete or anonymize data consistent with our Privacy Policy and legal obligations
• Sections that by their nature should survive will survive (including IP, confidentiality, disclaimers, limitation of liability, and dispute terms)

15) Disclaimers

To the maximum extent permitted by law:

• The Services and outputs are provided “AS IS” and “AS AVAILABLE”
• We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement
• We do not warrant that the Services will meet your requirements, produce any specific results, or increase revenue/conversions

16) Limitation of Liability

To the maximum extent permitted by law:

• We will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or any loss of profits, revenue, data, goodwill, or business interruption
• Our total liability arising out of or related to the Services or these Terms will not exceed the total fees you paid to us in the three (3) months immediately preceding the event giving rise to the claim

Some jurisdictions do not allow certain limitations; in that case, limitations apply to the maximum extent permitted.

17) Indemnification

You will indemnify and defend Detailer AI from and against claims, liabilities, damages, and expenses (including reasonable attorneys’ fees) arising out of or related to:

• Your use of the Services
• Your communications and marketing practices (including consent/opt-in issues)
• Your Client Content
• Your violation of these Terms or applicable laws
• Your infringement of third-party rights

18) Governing Law

These Terms are governed by the laws of Argentina, without regard to conflict-of-law principles.

19) Dispute Resolution (Binding Arbitration; Class Action Waiver)

19.1 Informal resolution
Before filing a claim, you agree to contact us at tomas@detailerai.online and attempt to resolve the dispute informally for at least 30 days.

19.2 Binding arbitration
If not resolved, disputes will be resolved by binding arbitration rather than in court, except that either party may bring a claim in small claims court if eligible.

Arbitration will be administered by a recognized arbitration provider (e.g., AAA or similar) under its applicable rules. The arbitration will take place in Argentina, unless the parties agree otherwise.

19.3 Class action waiver
You and Detailer AI agree that disputes will be brought only in an individual capacity and not as a plaintiff or class member in any class, collective, or representative proceeding.

If this class action waiver is found unenforceable, then the arbitration agreement will be null and void only as to the class portion.

20) Changes to These Terms

We may update these Terms from time to time. We will post the updated Terms on our website and update the effective date. If changes are material, we may provide additional notice. Continued use after changes means you accept the updated Terms.

21) Miscellaneous

Assignment: You may not assign these Terms without our consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

Severability: If any provision is unenforceable, the rest remains in effect.

Entire agreement: These Terms (and the Privacy Policy) are the entire agreement regarding the Services.

No waiver: Failure to enforce a provision is not a waiver.

23) Text Messaging (SMS/MMS) Terms

Program name: Detailer AI.

By providing your mobile number and opting in, you agree to receive text messages from Detailer AI. Messages may include non-marketing texts related to your request (e.g., demo scheduling, appointment confirmations/reminders, and service-related follow-ups). If you separately opt in to marketing messages, you may also receive promotional texts.

Message frequency varies. Message & data rates may apply.

Opt-out: You can cancel the SMS service at any time by replying STOP. After you send STOP, we may send a confirmation message, and you will no longer receive SMS messages from us. If you want to join again, you can sign up again.

Help: If you are experiencing issues with the messaging program, reply HELP for assistance or contact us at tomas@detailerai.online.

Carrier liability: Carriers are not liable for delayed or undelivered messages.

Privacy: For privacy-related information, please review our Privacy Policy: Privacy Policy